Shipping Policy

Last Updated: April 22, 2026

This Shipping Policy explains how Fiberforceshop, operated by FIBER FORCE LLC, processes, prepares, ships, and delivers customer orders.

By placing an order through our website, you acknowledge that you have reviewed and agreed to this Shipping Policy. Please read the information below carefully before completing your purchase.

1. Shipping Destination

Fiberforceshop currently accepts and ships orders only within the United States.

Customers must provide a complete and valid United States delivery address during checkout. We do not currently offer international shipping.

Orders submitted with an unsupported, incomplete, or undeliverable address may be delayed or canceled.

2. Shipping Rates

Our standard shipping rates are:

Orders with a qualifying subtotal of $75.00 or more: Free standard shipping
Orders with a qualifying subtotal below $75.00: $5.99 standard shipping

The qualifying order subtotal is calculated after discounts and promotional codes have been applied and before applicable taxes.

Shipping charges, when applicable, will be clearly displayed during checkout before the customer completes payment.

Free shipping cannot be exchanged for cash, applied to a previous order, or combined with another shipping credit unless clearly stated in a separate promotion.

3. Order Processing and Handling Time

Order processing and handling time is up to 3 business days.

Processing and handling time begins after:

The order has been successfully submitted;
Payment has been authorized through PayPal; and
The order has passed any applicable verification checks.

During this period, the order may be reviewed, sent to production, printed, inspected, packaged, and prepared for shipment.

Business days are Monday through Friday and exclude Saturdays, Sundays, and United States federal holidays.

Orders placed on weekends or public holidays will begin processing on the next available business day.

4. Print-on-Demand Production

Many products sold by Fiberforceshop are created through a print-on-demand model. This means the product is produced after the customer completes an order rather than being held as pre-produced inventory.

Once payment is confirmed, the selected product may enter production according to the size, color, design, quantity, and other options chosen during checkout.

The standard handling period includes the time required to prepare the made-to-order product for shipment.

Because orders may enter production shortly after payment is approved, order changes or cancellations cannot be guaranteed after an order has been placed.

5. Estimated Delivery Time

The estimated delivery time is 5–11 business days.

This estimated delivery window includes:

Up to 3 business days for processing and handling; and
The estimated carrier transit period after the package has shipped.

The delivery estimate begins after an order and payment have been successfully confirmed.

Delivery dates are estimates and are not guaranteed. Actual delivery time may vary depending on the delivery address, order volume, product availability, carrier operations, severe weather, public holidays, transportation interruptions, or other circumstances outside our reasonable control.

6. Order Timeline Summary

Processing and handling time: Up to 3 business days
Total estimated delivery time: 5–11 business days
Return request review time: Within 3 business days after receiving all required information
Return processing time: Within 3–5 business days after an authorized return is received and inspected
Refund processing time: Within 5 business days after the refund is approved
Payment provider posting time: PayPal or the customer’s financial institution may require additional time to display the refund

7. Shipping Confirmation and Tracking

When an order ships, a shipping confirmation email may be sent to the email address provided during checkout.

The shipping confirmation may include:

The applicable tracking number;
A link to view tracking updates;
The products included in the shipment; and
Other available delivery information.

Tracking information may take up to 48 hours to update after a shipping label is created. A status showing that a label has been created does not always mean the carrier has physically received or scanned the package.

Customers are responsible for monitoring the email address used during checkout and reviewing available tracking updates.

8. Multiple Packages

Products in the same order may be produced or fulfilled by different facilities. As a result, an order containing multiple products may be divided into separate shipments.

Separate shipments may:

Have different tracking numbers;
Be shipped on different dates; and
Arrive on different delivery dates.

Receiving only part of a multi-item order does not necessarily mean that another item is missing. Customers should review all available shipment and tracking notifications.

Customers will not be charged an additional shipping fee solely because we divide an order into multiple packages.

9. Accurate Shipping Information

Customers are responsible for providing complete and accurate delivery information, including:

Full recipient name;
Street address;
Apartment, suite, or unit number when applicable;
City;
State;
ZIP code; and
A valid email address.

Please review your shipping information carefully before completing checkout.

If you discover an address error after placing an order, contact us immediately at [email protected]. Include your full name, order number, the incorrect address, and the requested corrected address.

We cannot guarantee that an address can be changed after an order has entered production, fulfillment, or shipment.

10. Address Changes

An address change request is not confirmed until our customer support team provides written confirmation by email.

Submitting a request does not automatically update the order.

If an order has already shipped, we may be unable to redirect or change the delivery address. Customers may need to contact the shipping carrier directly when carrier-supported delivery management options are available.

11. Incorrect or Incomplete Addresses

Fiberforceshop is not responsible for delays, failed delivery attempts, or returned packages caused by an incorrect or incomplete address provided by the customer, except where responsibility cannot legally be excluded.

If a package is returned because of an address problem, we will review the situation and contact the customer by email.

Depending on the circumstances, the customer may be required to confirm a corrected address and pay an additional shipping charge before the package can be shipped again. Any additional charge will be disclosed and approved before payment is collected.

12. Delayed Shipments

A shipment may be delayed because of:

High order volume;
Product or material availability;
Production interruptions;
Carrier processing delays;
Severe weather;
Natural disasters;
Transportation disruptions;
Public holidays;
Incorrect delivery information;
Security or payment verification; or
Other circumstances outside our reasonable control.

If your order has not arrived within the estimated delivery window, review the tracking information first and then contact us at [email protected].

Please include your full name, order number, and available tracking number so our team can investigate the shipment.

13. Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it, please:

Confirm that the delivery address on the order is correct;
Check around the delivery location, mailbox, entrance, garage, or other secure areas;
Ask household members, neighbors, building staff, or reception personnel whether they accepted the package;
Allow up to one additional business day because some carrier scans may occur before final delivery; and
Contact the carrier using the available tracking information.

If the package still cannot be located, contact us at [email protected]. We may need to review tracking records or open an inquiry with the applicable fulfillment or shipping provider.

A package marked as delivered is not automatically eligible for an immediate refund. Each request will be reviewed based on the tracking information, delivery address, carrier findings, and other available evidence.

14. Lost Packages

If a shipment has no tracking movement for an extended period or appears to have been lost in transit, contact us at [email protected].

Please provide:

Your full name;
Your order number;
The email address used during checkout;
The tracking number; and
A description of the delivery issue.

We may contact the production partner or shipping carrier to investigate. If the package is confirmed lost, we will provide an appropriate resolution in accordance with our Return and Refund Policy and applicable law.

15. Damaged Packages or Products

If an order arrives damaged, defective, or with an incorrect product, contact us at [email protected] within the request period stated in our Return and Refund Policy.

Please include:

Your order number;
A description of the issue;
Clear photographs of the product;
Photographs of the shipping package;
A photograph of the shipping label; and
Any other relevant information requested by our support team.

Customers should keep the product and original packaging until the request has been reviewed. Do not discard or return the item before receiving instructions from us.

16. Returned-to-Sender Packages

A package may be returned to the sender because of:

An incomplete or incorrect address;
Multiple unsuccessful delivery attempts;
Failure to collect or claim the package;
Refusal of delivery;
An unavailable or inaccessible delivery location; or
Another carrier-related delivery issue.

If tracking indicates that a package is being returned, contact us at [email protected]. We will review the shipment after the return has been confirmed by the fulfillment provider.

Reshipment or refund eligibility will depend on the reason for the return, the product condition, the customer-provided address, and the terms of our Return and Refund Policy.

17. Refused Deliveries

Refusing a shipment does not automatically cancel the order or guarantee a full refund.

A refused package may be returned to the production or fulfillment facility. Any refund, reshipment, or deduction for applicable costs will be determined after the shipment status and product condition have been reviewed.

Customers should contact us before refusing a package whenever possible.

18. Order Changes and Cancellations

To request a change or cancellation, email [email protected] as soon as possible after placing the order.

Because our products may enter print-on-demand production shortly after payment is confirmed, we cannot guarantee that a change or cancellation will be possible.

Once production or fulfillment has started, we may be unable to change or cancel:

The product;
The design;
The size;
The color;
The quantity;
The delivery address; or
Other selected options.

A request is not approved until we provide written confirmation by email.

19. Return Request Process

Returns are governed by our Return and Refund Policy.

To request a return, customers must contact us by email at [email protected] before sending any product back.

The request should include:

The customer’s full name;
The order number;
The email address used during checkout;
The product involved;
The reason for the requested return; and
Photographs when the item is damaged, defective, incorrect, or otherwise affected by a product issue.

Return requests are normally reviewed within 3 business days after we receive all required information.

If the return is approved, we will provide return instructions by email. Customers must follow those instructions and use the authorized return address.

Do not return a product to 1224 AVONDALE LANE, West Palm Beach, FL 33409, US, the address printed on a shipping package, or another location unless our support team has specifically authorized that address in writing.

20. Return Processing Time

Authorized returns are normally processed within 3–5 business days after the returned product is received and inspected.

The inspection may confirm:

Whether the correct product was returned;
The condition of the product;
Whether the return was made within the applicable return period;
Whether the return instructions were followed; and
Whether the product qualifies for a refund, replacement, exchange, or another resolution.

We will notify the customer by email after the return has been reviewed.

21. Refund Processing Time

Approved refunds are normally issued within 5 business days after refund approval.

Refunds will generally be issued to the original payment method used through PayPal unless another method is required by applicable law.

After a refund is issued by Fiberforceshop, PayPal or the customer’s bank or financial institution may require additional processing time before the funds appear in the customer’s account.

Depending on the payment source connected to PayPal, the total posting time may vary. We do not control PayPal’s or a financial institution’s internal processing times.

22. Shipping Charges and Refunds

Original shipping charges and return shipping costs are handled according to our Return and Refund Policy.

If an order received free shipping because its qualifying subtotal was at least $75, the original shipping charge was $0.00.

Shipping charges may be refunded when required by law or when the return results from a verified error by Fiberforceshop, such as an incorrect, damaged, or defective product.

For other eligible returns, original shipping charges may be non-refundable where permitted by applicable law and disclosed in our Return and Refund Policy.

23. Customer Support

Fiberforceshop provides order and shipping support exclusively through email.

For assistance, contact:

Email: [email protected]

You may also submit the contact form available on our Contact Us page. Contact form submissions are delivered to our support email for review.

We do not provide order support, shipping assistance, address changes, cancellations, return authorization, or refund requests through telephone calls, text messages, social media messages, or in-person visits.

Our customer support hours are:

Mon - Fri, 9:00 AM - 5:00 PM EST

Messages received outside these hours will be reviewed during the next available business period.

24. Contact Information

Store Name: Fiberforceshop
Business Name: FIBER FORCE LLC
Business Address: 1224 AVONDALE LANE, West Palm Beach, FL 33409, US
Customer Support Email: [email protected]
Customer Support Hours: Mon - Fri, 9:00 AM - 5:00 PM EST

When contacting us about an order, include your full name, order number, the email address used during checkout, and a clear description of your request.

25. Changes to This Shipping Policy

We may update this Shipping Policy to reflect changes in shipping rates, production procedures, carrier services, business operations, legal requirements, or store practices.

The version in effect when an order is placed will generally apply to that order unless a change is required by law or provides the customer with more favorable terms.